Softieons Cafe · Help

Counter Staff Guide

For the counter and kitchen: new order alert, accept, prepare, deliver, counter orders, printing. Use the Café Staff app on the counter phone, or the Staff Panel at https://www.cafe.sharenow.live/login — both work the same way.

1Sign in and Home

  1. Open the app (or the website) and sign in with the username and password the owner gave you.
  2. Home shows New (waiting to accept), Pending (accepted or preparing) and Done today.
  3. Big buttons: New Direct Order (counter order), Live Orders, Kitchen Screen.
Keep the app open during café hours. The bell on top shows new notifications.
Staff home
Staff home

2A new order comes

When an office orders, the phone rings a bell and vibrates, and a full-screen alert shows the office, items, note and total.

  1. Read the items and the note (e.g. "less sugar", "send to 4th floor").
  2. Tap Accept Order — the office sees "Accepted". Or Later to open it from the Orders tab.
No sound? Account → New order sound must be ON, and the phone must not be on silent. The bell rings once for every new order. On the computer the speaker button at the top turns it on or off.

3Accept → Prepare → Deliver

Orders tab shows live orders, oldest first. Each card has one big button for the next step:

  1. Accept → Start Preparing → Mark Delivered.
  2. In the app you can also swipe the card to the right to move it ahead.
  3. Call or WhatsApp the office from the card if anything is not clear.
  4. Delivered today tab: everything you delivered today.

Wrong order? Open it → menu → Cancel → reason (only if you have permission). The amount goes back to the office.

Live orders
Live orders

4Order taken at the counter (Direct Order)

  1. New Order tab.
  2. Search the office (name or number) or tap a recent one. Choose the employee if needed. The balance shows.
  3. Tap + on the items. The bar at the bottom shows items and total.
  4. Complete Order → choose GST Invoice or Cash Bill and the payment (From Balance, Udhaar or Paid Now) → confirm.
  5. Done. You can print the receipt or the kitchen ticket, then Take Next Order.
POS view: tap the grid button at the top of New Order for big item tiles by category (tap = add, long press = remove one). On a tablet the bill stays on the right. On the computer use POS Screen on Home.
"Not enough balance" means the office has no advance and no credit. Ask them to pay now, or call the owner.
New direct order
New direct order

5Kitchen Screen and printer

On the kitchen TV / tablet open Kitchen Screen (from Home) and press Full screen. Late orders turn red. Tap the buttons on the cards to move orders; the printer button prints the kitchen ticket. Auto print prints each new order by itself.

Kitchen Screen
Kitchen Screen

In the app: open an order → printer icon → Kitchen ticket, Receipt or Invoice PDF.

6No internet?

In the app you can still take counter orders: they are kept on the phone and sent by themselves when the internet is back (a yellow note on Home shows how many are waiting). The same order is never saved twice.

7Questions

I can't see some buttons (e.g. Cancel).
The owner decides what each staff role can do. Ask them.
I see orders of only one outlet.
Your login belongs to that outlet. That is correct.
Forgot password?
Ask the owner to set a new one (System → Staff → Edit).
Softieons Cafe · Questions? Call 8905180891
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