Softieons Cafe · Help

Office Guide

For offices and their employees: order, pay by UPI, see ledger and monthly bills, daily orders. Use the Softieons Cafe app on your phone, or open https://www.cafe.sharenow.live/login in any browser — both work the same way.

1Sign in and Home

  1. Sign in with the username and password the café gave you. If the café has turned it on, you can also use Mobile OTP: type your mobile number and the 6-digit code you get by SMS.
  2. Home shows your Available Balance (advance with the café), Due Amount (udhaar) and This Month.
  3. Place Order and Pay Now are right below. Recent orders show their status.
Office admin login sees everything of the office. Employee login sees only own orders and invoices.
Home
Home

2Place an order

  1. Menu → tap + on what you want. Use the category chips or the search. My Usual Order and Reorder Last fill the cart in one tap. Your most-ordered items come first.
  2. Combos (first category) are items together at a special price — the old price is crossed out and the saving is shown. Offers from the café slide at the top of Home; tap one to open it.
  3. Some items are sold only at certain times (shown under the price).
  4. Open the cart → check items and add a note (e.g. "less sugar, send to meeting room").
Menu
Menu
  1. The bill shows GST and the exact total.
  2. Choose how you pay:
    • From Balance — taken from your advance.
    • Pay Now (UPI QR) — pay by UPI after ordering.
    • Udhaar — added to the month-end bill (only if the café allows credit for your office).
  3. Place Order. The café gets it at once.
Cart and bill
Cart and bill

3Track and rate your order

The order page shows Placed → Accepted → Preparing → Delivered with times. It updates by itself, and you get a notification at each step.

After delivery, rate the order: tap 1 to 5 stars, pick quick tags (Tasty, On time, Late, Cold …), add a comment if you like → Submit Rating. You can change it until the café replies. The café's reply shows on the same page.

View Invoice opens the GST invoice / cash bill as PDF; share it from there.

Order status and rating
Order status and rating

4Pay by UPI

  1. Pay Now (Home). For a due, the amount is filled; for advance, type the amount.
  2. Scan the QR with any UPI app (the amount is already in it), or tap Open UPI App on the phone.
  3. After paying, fill I Have Paid: the UTR / reference number from your UPI app (12 digits) and, if asked, a screenshot → send.
  4. The café checks its bank and confirms. Your balance is updated and you get a receipt. Until then Home shows "payment waiting for café confirmation".
Type the UTR carefully. A wrong UTR will be rejected and you will see the reason.
Pay Now
Pay Now

5Ledger (statement)

Account → Ledger / Statement (office admin). Pick the month: opening balance, orders (−), payments (+) and the closing balance, with the running balance after every entry.

Excel / PDF buttons download it for your accounts team.

Ledger
Ledger

6Monthly bills and invoices

At month end the café makes one monthly bill for your office: all orders, GST, advance used and the final due. You get a notification (and email / WhatsApp if set).

  1. Bills tab → open the month → Pay Now for the due, or PDF to download.
  2. Account → My Invoices: the invoice of every order.
Monthly bills
Monthly bills

7Daily Orders

Order the same things every day? Set it once — for example "10 cutting chai, Monday to Saturday, 11 AM" — and the café gets the order by itself at that time.

  1. Account → Daily Orders → Add Daily Order.
  2. Name, items, days, time, start date and how to pay → Save. The next order time is shown.
  3. Office closed for some days? Pause till a date. Stop or Delete any time.
  4. If there is not enough balance, the order is not placed and you get a notification.
Daily Orders
Daily Orders

8Employees and their limits (office admin)

  1. Account → My Employees → Add Employee: name, mobile, department.
  2. Set a daily and / or monthly limit in ₹. Orders above the limit are stopped. Leave empty for no limit.
  3. The list shows how much each employee spent this month. Make an employee inactive to stop their orders.

Employee logins are made by the café — ask them.

9Questions

"Not enough balance" when ordering.
Your advance is used up and udhaar is not allowed. Choose Pay Now, or add advance from Pay Now on Home.
"Credit limit" message.
Your due has reached the limit the café set. Please pay the due first.
My payment is still "waiting".
The café confirms after checking its bank, usually the same day. Call the café if it takes longer.
Forgot password?
Use "Forgot Password?" on the sign-in page, use Mobile OTP if it is on, or call the café.
Softieons Cafe · Questions? Call 8905180891
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